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Legal Document

Privacy Policy

This Privacy Policy explains how iptvencoderbox4k.shop collects, uses, and protects your personal information when you use our IPTV encoder box service. By using our service, you agree to the terms described in this policy.

Last Updated: January 1, 2026  ·  Effective Date: January 1, 2026  ·  Contact: WhatsApp Support
Table of Contents
  1. Information We Collect
  2. How We Use Your Information
  3. Data Sharing and Disclosure
  4. Data Security
  5. Cookies and Tracking
  6. Your Rights and Choices
  7. Children's Privacy
  8. Third-Party Services
  9. Data Retention
  10. Changes to This Policy
  11. Contact Us

01 Information We Collect

When you use iptvencoderbox4k.shop, we collect the following categories of information to provide and improve our IPTV encoder box service:

Information You Provide Directly

  • Contact information — WhatsApp number or email address used to receive your login credentials
  • Payment information — processed securely through PayPal; we do not store your card or bank details
  • Communications — messages and support requests sent via WhatsApp

Information Collected Automatically

  • IP address — used to verify service access and prevent abuse
  • Device type — operating system and device model for compatibility purposes
  • Usage data — connection timestamps and stream quality metrics for service optimization
  • Browser information — browser type and version when visiting our website
Note: We do not collect sensitive personal data such as government ID numbers, biometric data, or precise geolocation beyond country-level detection for content delivery.

02 How We Use Your Information

We use the information we collect solely to operate and improve our IPTV encoder box service. Specifically:

  • Service delivery — to activate your subscription and send your login credentials via WhatsApp
  • Customer support — to respond to technical questions, setup assistance, and account queries
  • Payment processing — to verify transactions and process refunds when applicable
  • Service improvement — to diagnose technical issues, optimize server performance, and improve stream quality
  • Security — to detect and prevent fraudulent activity, unauthorized access, and abuse of our platform
  • Legal compliance — to comply with applicable laws, regulations, and lawful requests from authorities

We do not use your information for advertising, sell your data to third parties, or share it with marketing companies.

03 Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

  • Payment processors — PayPal receives transaction data necessary to complete your purchase; their privacy policy governs their data handling
  • CDN and hosting providers — technical infrastructure partners who process connection data under strict data processing agreements
  • Legal requirements — we may disclose information if required by law, court order, or to protect the rights and safety of our users
  • Business transfers — in the event of a merger, acquisition, or sale of assets, user data may be transferred to the successor entity
We never sell your data. Your personal information is not shared with advertisers, data brokers, or any third party for commercial purposes.

04 Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • Encrypted transmission — all data transmitted between your device and our servers is encrypted using SSL/TLS
  • Secure credentials — login credentials are generated uniquely per subscriber and transmitted only via private WhatsApp messages
  • Access controls — internal access to subscriber data is restricted to essential personnel only
  • Payment security — all payments are processed by PayPal; we never store your payment card details on our servers

No method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

05 Cookies and Tracking

Our website uses minimal cookies to ensure basic functionality. We do not use tracking cookies for advertising purposes.

  • Essential cookies — required for the website to function properly (session management)
  • Analytics — we may use anonymized analytics to understand website traffic patterns; no personally identifiable information is collected in this process

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality but will not affect your ability to use the IPTV encoder box service.

06 Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal information we hold about you
  • Correction — request correction of inaccurate or incomplete information
  • Deletion — request deletion of your personal data, subject to legal retention requirements
  • Portability — request your data in a structured, machine-readable format
  • Objection — object to certain types of processing, including direct marketing
  • Withdrawal of consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us via WhatsApp. We will respond within 30 days.

07 Children's Privacy

Our IPTV encoder box service is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete that information from our records.

08 Third-Party Services

Our service integrates with the following third-party services, each governed by their own privacy policies:

  • PayPal — payment processing (paypal.com/privacy)
  • WhatsApp (Meta) — customer support communications (whatsapp.com/legal/privacy-policy)

We encourage you to review the privacy policies of these third-party services. We are not responsible for their data practices.

09 Data Retention

We retain your personal information for as long as necessary to provide the service and comply with legal obligations:

  • Active subscribers — data retained for the duration of your subscription plus 90 days
  • Payment records — retained for 7 years as required by financial regulations
  • Support communications — retained for 2 years for quality assurance purposes
  • Cancelled accounts — data anonymized or deleted within 90 days of cancellation

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of material changes via WhatsApp. The "Last Updated" date at the top of this page will reflect any revisions. Continued use of the service after changes constitutes acceptance of the updated policy.

11 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: