Refund Policy

01 7-Day Money-Back Guarantee

Every subscription plan at iptvencoderbox4k.shop includes a 7-day money-back guarantee. This guarantee begins from the moment your IPTV encoder box subscription is activated — meaning the moment you receive your Xtream Codes login credentials via WhatsApp.

If for any reason our service does not meet your expectations during the first 7 days, you are entitled to a full refund of your subscription payment. No questions asked, no lengthy process, no waiting period.

02 Eligibility for Refund

To be eligible for a full refund, the following conditions must be met:

• Time window — your refund request must be submitted within 7 calendar days of subscription activation
• First-time refund — the refund guarantee applies to your first subscription purchase; renewal subscriptions are not eligible for the money-back guarantee
• Good faith use — the guarantee is intended for customers who genuinely tested the service and found it unsatisfactory; abuse of the refund policy may result in account suspension
• PayPal payment — refunds are processed back to the original PayPal account used for payment

You do not need to provide a reason for your refund request. Simply contact us within 7 days and we will process your refund without question.

03 How to Request a Refund

Requesting a refund is simple and takes less than 2 minutes:

04 Refund Process and Timeline

Once your refund request is received and approved, here is what happens:

• Confirmation — we confirm your refund request via WhatsApp within 1–2 hours
• Processing — the refund is initiated through PayPal within 24 hours of approval
• Bank posting — depending on your bank or card issuer, funds typically appear within 3–5 business days after PayPal processes the refund
• Account suspension — your IPTV encoder box subscription will be deactivated upon refund approval

You will receive a PayPal notification confirming the refund has been issued. If you do not receive confirmation within 48 hours, please follow up via WhatsApp.

05 Non-Refundable Situations

While we offer a generous 7-day guarantee, refunds are not available in the following circumstances:

• After 7 days — refund requests submitted more than 7 calendar days after activation are not covered by the standard guarantee
• Renewal subscriptions — subscription renewals are non-refundable unless there is a proven technical failure on our end
• Policy violations — subscriptions terminated due to violation of our Terms and Conditions are not eligible for refunds
• Shared credentials — if your account was suspended due to sharing login credentials with unauthorized users, refunds will not be issued
• Incorrect device setup — connection issues caused by incorrect device configuration, inadequate internet speed, or incompatible hardware are not grounds for a refund if our servers are functioning normally

06 Partial Refunds

In exceptional circumstances, we may offer partial refunds at our discretion. These situations include:

• Extended service outage — if our service experiences a verified outage of more than 48 consecutive hours, affected subscribers may receive a pro-rated credit or partial refund
• Plan downgrade — if you upgrade from Standard to Premium and wish to revert, we may offer a partial credit toward a future subscription

Partial refund decisions are made case-by-case and are subject to our discretion. Contact us via WhatsApp to discuss your specific situation.

07 Chargebacks and Payment Disputes

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with PayPal or your bank. We process all legitimate refund requests within 24 hours — a direct request is always faster than a formal dispute.

08 Contact Us

For all refund requests and billing questions, contact us via WhatsApp for the fastest response:

• WhatsApp (fastest): https://wa.me/message/DCJFDYBQUCMZH1
• Email: support@iptvencoderbox4k.shop
• Response time: Average 5 minutes via WhatsApp, 24/7
• Refund processing: Within 24 hours of approval